Frequently Asked Questions

Great questions, recommendations are made based on who is living in your home.

Quarterly cleanings, if you have pets and or young children.

Bi-annual cleanings, for two or so reasonably responsible adults.

Once per year, if you are extremely disciplined in following the 4 basic rules for keeping your trash bin fresh.

1. DO make sure all trash is bagged and sealed tight.

2. AVOID putting liquids in your trash.

3. AVOID overloading your trash bags.

4. DO consider composting.

Yes, we use all natural and organic products. Additionally, we use 15 times less water than manual cleaning. Our process collects wastewater to avoid contaminating public drain systems and the environment. We then safely deposit the wastewater at a treatment and recycling facility. We are committed to doing right for the environment.

Three good reasons. First, to protect your family and pets. Sanitizing your bins kills 99.9% of the germs and bacteria that are present. Second, the frustrating and sometimes embarrassing odor will be eliminated. Now you and your friends can pass through your garage without enduring that horrible smell of rotten garbage. Lastly, you will save yourself a significant amount of time by letting us do the dirty work for you. 

Our services are coordinated with your existing trash removal day.  Just leave your trash and/or recycle can out like normal and we’ll clean, sanitize, and deodorize your cans the following day. We will send electronic reminders to ensure that you don’t miss your sanitizing. 

 

No, our plans allow you to choose the number of cans you want serviced. Please specify which bins you would like sanitized if not all of them. We strongly recommend sanitizing all of your bins. 

 

Just call or email us!  Please allow at least 24 hours notice prior to your scheduled sanitizing day.

Yes, please send an email to Info@ATLFreshCans.com

Rescheduling is hassle-free with a minimum of a 24-hour advanced notice. You will be rescheduled for the next available opportunity in our schedule.

It is our goal to ensure that you are prepared for your scheduled cleaning day. You will receive an initial schedule via email and a reminder email 24 hours ahead of your scheduled time to ensure you are aware and prepared for the service. If any issues arise upon our arrival, we will call, email, ring the doorbell, and text you in an attempt to speak with you directly to help overcome any obstacle to completing your service. We are committed to this process for ten minutes upon arrival before retiring and forfeiting a refund. The two most common issues are loose garbage still in the bin and the bin not being available for the service. If by unfortunate chance we are unable to service the bins and are forced to leave, refund will not be granted. 

To learn more about the refund and rescheduling policy, click here.

All refunds and rescheduling are subjected to a $10 processing fee.

I promise to make every effort to complete the job once you, the customer, has initiated the purchase. To prepare you for cleaning day, you will receive an email with your scheduled time as well as a 24-hour reminder email. Once I arrive for your scheduled appointment, if there is any obstacle that presents itself, I will call, email, ring the doorbell and text you in an attempt to speak with you directly to help overcome any obstacle to completing your service. I am committed to this process for ten minutes upon arrival before retiring and forfeiting a refund.

My top priority is excellent customer service, which is why I go to such lengths to prepare and assist you throughout this process.

Refunds are not provided if service was missed due to customer error.

If I am unable to provide service due to customer non-compliance with our procedures no refund is provided.

Per our company procedures, the trash bin must be empty, any items that remain stuck to the bottom of the bin after it has been inverted by the trash collector are okay. Any loose items that can be easily removed are liable to cause damage to our washer, which may lead to your bin not to be cleaned. If loose items exceed the maximum amount of a standard grocery bag, your bin may not be cleaned.

A refund is not provided if we are unable to gain access to your trash bin because it is locked in a garage, gated community, or any other reason.

Rescheduling is hassle-free with a minimum of a 24-hour advanced notice. You will be rescheduled for the next available opportunity. Any rescheduling done within 24 hours of service date, there will be a $10 rescheduling fee.

It is our goal to ensure that you are prepared for your scheduled cleaning day. You will receive an initial schedule via email and a reminder email 24 hours ahead of your scheduled time to ensure you are aware and prepared for the service. If any issues arise upon our arrival, we will call, email, ring the doorbell, and text you in an attempt to speak with you directly to help overcome any obstacle to completing your service. We are committed to this process for ten minutes upon arrival before retiring and forfeiting a refund. The two most common issues are loose garbage still in the bin and the bin not being available for the service. If by unfortunate chance we are unable to service the bins and are forced to leave, refund will not be granted.